Services - The Escalator Company

Escalators and travelators

We refurbish, install and service lifts, escalators and travelators across the country. Our highly trained professional engineers work to an extremely high standard and always abide by the latest safety standards. This means our machines are suitable for even the highest footfall public and service areas. As such, we have worked with a range of clients including:

Hotels
Hospitals
Shopping centres
Supermarkets
Department stores

Green step social distance spacers

Social distancing is hard to do and we need constant reminders, so we have developed green steps to help people to know how far to stand apart on escalators or travelators.

UVC handrail cleansing unit

Handrails can be UVC cleaned using a hidden unit on your escalator or travellator, so that when each person places their hand on, it is clean for them to use.

Cleaning

The build-up of dirt inside escalators can be flammable, posing a potentially serious safety issue. We can provide a full clean-up of steps, balustrades, handrails, internal and external mechanisms, all of which will be completed with a full inspection.

Blue Feet

These are another excellent safety option. Blue feet are particularly useful in premises used by children who can’t resist standing on them – meaning they are safely positioned on the steps and less likely to move around.

Under-step lighting

LED lighting units mounted between the step bands are a great additional safety feature. They highlight step transition and entry/exit to the comb plates of escalators as well as travelators and moving walkways.

Under handrail lighting

An LED-lit handrail is an easy way to add colour, branding or just a little of the wow factor to your escalator. Easily fitted to your existing escalator, it’s reliable and low-cost to run and requires minimum maintenance.

Escalator step overhauls

Each step is removed, cleaned, inspected and reinstalled. Damaged steps can often be fully repaired rather than the more costly option of replacement.

Lifts

It’s important that your lift is the right machine for the job, able to provide a smooth, silent journey and withstand the daily demands of your business. Customer lifts need to be both functional and visually appealing to fit your brand and premises. Aesthetics are usually less important when it comes to staff and goods lifts, which need to be reliable workhorses.

If your current lift is in need of repair or servicing, we can make the necessary adjustments, bringing it back up to the level of performance you require. If a brand new installation is the brief, we can work with you to design a lift that meets your needs in terms of functions and appearance, up to six levels high.

DoubleTree by Hilton Harrogate

The DoubleTree by Hilton Harrogate Majestic Hotel & Spa is a turn of the century hotel, which rebranded as a DoubleTree in autumn 2019. There were two phases to the project, carried out in consecutive years.

Refurbishment and repairs

We advise a regular servicing plan for your escalators, lifts and travelators to keep them running and looking better for longer.

Regular and planned inspection, servicing, cleaning and maintenance ensures safety and continued high performance.

It can also help prevent potentially costly repairs. Our engineers will carry out an inspection and report any issues with the machinery, motor, gearbox, control panels and wiring. We will work with you to maintain and upgrade to the latest safety standards and advise you of any changes necessary to meet them.

Repairs and servicing work can take place outside of working hours to fit around your busy periods and minimise any inconvenience.

DoubleTree by Hilton Harrogate

Exchange House

As the sun goes down, the work carried out to the look of the escalators comes into its own at night, when you can see in; viewers are able to spot the skirting lights, handrail lighting and step lights.

Charing Cross Hospital

Like the building they live in, the escalators at Charing Cross Hospital are old – but with our vast experience of refurbishing, we won the tender for this project. The escalators have a huge footfall, taking staff, visitors and patients to the coffee shops…

The British Library

Libraries have one main rule – to be silent. But that’s fairly tricky when you’re refurbishing four large escalators at The British Library in London. It’s a busy place – with exhibitions, talks, discussions, tours, adult courses, school visits, private room…

Bishopsgate

Three escalators at Bishopsgate now not only work better but look nicer too. The brief was to upgrade and modernise the escalators and control panels to current standards, but we were also asked to maintain the look of the building…

Spare parts

Our spare parts website is invaluable for customers looking for hard-to-find parts for their escalators, lifts and travelators.

We stock a comprehensive array of parts for all types and makes of machines. In keeping with our ‘reuse and recycle’ approach, we harvest anything discarded during a refurbishment job and add it to our catalogue. In fact, we have items that even the manufacturers don’t!

Our expert engineers can also overhaul certain obsolete parts which can be much less costly than finding a replacement.

If you’re looking for a spare part, check the website or give us a call – we may have it but it’s not listed.

Removals

Machines that are at the end of their life or are to be replaced can be removed by us from any location. It’s a big job but we’ll utilise our considerable experience to ensure a well-planned schedule of works with minimal disruption.

Working with other contractors, we can arrange the removal, fitting into other work schedules or at the best time to minimise disruption.

DoubleTree by Hilton Harrogate

Ikea, Tottenham, London

Travelators at Ikea stores are always well-used and the Tottenham one was no different. At 16 years, the machine was towards the end of its life and so we were asked to replace the travelator, taking the existing one out first.

New Installations

Whether you need an escalator for a new building or to replace an old one that’s been take out of service, we can work with you to get the project completed. We’ll consult with you at every stage to ensure you get excellent performance, safety and the right look for your premises.

Whether you’d like glass or solid sides, lighting, painted feet or branding, for example, we can create a functional centrepiece for your building.

We can also put up branded hoarding whilst the works are taking place.